It has been over a week and I haven't heard back f...

It has been over a week and I haven't heard back from Amanda the supervisor of the orthopaedic dept or anyone from the higher up. I missed one call from her, but I have left her 3 messages. Posted on their
Facebook hoping someone could reach out to me, but nothing. I suppose Tufts could care less about patients' concerns and complaints. Who knows if they are doing the same thing to other people. I suppose the news need to know about this just so many others can avoid this problem.