Visited this store with my friend yesterday, order...

Visited this store with my friend yesterday, ordered 2 coffees unfortunately one off them the milk was off, spk to member of staff who was happy to replace it, my friend did not want another one was put off she asked for a glass of water was given a glass of Luke warm tap water, we were not charged for the coffees but very disappointed with the staff's attitude, definitely wont be back and would not recommend