Our experience was NOT so great. Maybe we are just...

Our experience was NOT so great. Maybe we are just use to being in 5 star hotels with great service BUT unfortunately since day one our experience was not pleasant. Even after speaking with a supervisor regarding our issues. With no phone service ( we had to physically walk downstairs to front desk ) no air vent in the bathroom. There was like 2 outlet in the entire room. You would think in this day in age there would be more. Then the people next to us was slamming their door for 20 mins because they were locked out.

We asked the supervisor if maybe we can get another room. Maybe we can stay an extra day if they could accommodate us. The supervisor Mr. De La Cruz just looked at us and said no. He never apologized for the inconvenience and noise issue we had.

The restaurant in the hotel basically had the same menu all week. So its better to eat out if you want a variety.

The waiter try to be nice to you but its like get in and out. The pool and beach view is Definitely not all that.

If you want laundry service they give you a small shopping bag and charge $15 a bag to wash clothes!

Finally at the time of checkout we were told 12noon. At 11:15am they called to say we had 5mins to get downstairs or else they would charge you for the full day. When we approached them about the call. The front desk lady with a poker face said that's the policy 11am and we were wrong. Meanwhile we had the email from them stating different.

Arriving to the airport my husband realized he left his charger in the bathroom. Since we were rushed out. I called and was told we had to pay to get it shipped! I asked to speak to the supervisor idiot that didn't help us the 1st time because I was definitely NOT paying for a delivery after being rushed out. In the end the supervisor did not get on the phone instead told her to tell me they would send item free of charge.

Absolutely disappointed and disgusted how anything was managed at this resort.
July 2020