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Review of Southern Siding & Windows

*UPDATE* Originally I had given them 3 stars.... W...

*UPDATE* Originally I had given them 3 stars.... We had all our windows replaced which was quite costly so things should have been done correctly the first time. We were told that 5-6 guys would come put in our windows but only 2 showed up 1 1/2hrs late and I had to call to find out where they were! They took 9 1/2hrs to do all the windows so it was dark by the time they left so they did not do a walk around with us nor were they able to do a proper clean up. They should and could have scheduled another day to finish the job thoroughly or sent the right amount of guys to do the work right. We thought we were happy with everything until we were able to walk around during daylight hours. (There were nails on the ground and driveway, broken glass, the front porch was a mess, they urinated in our driveway!(no one asked to use the restroom)etc...) In hindsight, I would NEVER again sign the paper they want you to sign asking if you are happy with the work, especially if it is dark outside. We talked with Chris our salesman, he came back out to check the job and even noticed things that we didn't! And due to manufacturer error, we already needed to replace a window. When the guys came to do that, they didn't know anything about the extra stuff they needed to take care of that the first crew should have done. But shortly after they left, they came back and completed everything, after I contacted Chris again. Now almost 2 months after the initial install, I think we are finally happy with the work. It seems to me that Southern Siding did try to resolve the issues which is important if they want to stay in business.
***After a year they are supposed to do an inspection and they give you a coupon to send in to schedule it. I mailed it in and had to call and call to get someone to come out and was told they never received my coupon. When he did come out, he barely looked at the windows and only wanted to know what WE had found wrong!! Seriously?! What is the point of the inspection then??????? It took them 2 months to fix a problem with one of the windows....I can't EVER recommend this company.....Such a disappointment.....I'm sorry I ever said I was happy with their work and that I ever chose them to do the work.