C. Sz

Review of Media Markt - Saturn Nederland

Very very bad experience. Concerns online store me...

Very very bad experience. Concerns online store media market!
It was a TV with Wall bracket and installation complete.
Everything that could go wrong went wrong.

1. TV delivery without regular "installation complete" by Media Markt. The TV was therefore taken back by courier, who had no order to install on the wall bracket. In the morning they came to the door and in the afternoon the door handle was delivered. We wondered how you can install this. Not so!

2. After a new appointment. Then a mechanic was at the door, but the TV had since been returned to Media Markt, while by appointment the mechanic would take it.
I had to re-order the TV myself online. After the order and my inquiry, because I no longer had so much confidence in it, the installation was again completely not in their system.

3. Another new appointment. The mechanic who came to install indicated that this TV could not actually be installed on a wall bracket. While this was bought in 1 package from the media market. This mechanic was kind enough to get suitable screws from the hardware store.

All those times that it went wrong Media Markt has not once bothered to contact me or to arrange compensation because I had already taken a day off from work twice.

Then had to go after the refund of the TV returned by the courier. On the new order of the TV, they had deducted the discount from the wall bracket that they had sent back to Media Markt.
All in all downright outrageous and took almost 1 month until everything was arranged!