Courtney Rose

Review of West Hills Jeep Chrysler Dodge

I sort of laugh about the experience but I think i...

I sort of laugh about the experience but I think it was because I was shocked the experience was SO bad.
I made an appt in advance to test out a renegade. I was so excited about this car that if I liked it I 100% would have bought it that day. I get to the desk and everyone was confused and kept asking if I called, who I talked to, etc. They saw my appt in their log so I really am not sure what that was about.
Anyway, come to find out that the car I was scheduled to test drive was in the shop. Bummer, but given I just came from Seattle I was totally keen to try out another car, whether that be a renegade or another model entirely. I stood there awkwardly and I was the one to suggest looking at another car (you think, at a car dealership, they would take a lead on this. Nope.)
So then we get a salesperson who overall was a nice dude but sorta roasted my choice for a renegade and totally was not selling me on cars, at all. I am the type that if you show me something that meets what I like I will make it work. It was weird and awkward.
Then we do try out a renegade (yay!) I love the car but it is a manual and I have made it clear at that point I never have driven manual. I was open to a car like that but never really said I wanted to test drive one. Maybe it was a miscommunication, idk, but the dude sets paperwork in front of me to test drive the manual renegade. FFFF. I was like "sorry i cant do that" because I think the WORST place to try out a manual is in a parking lot of expensive cars.
But that's just me :)
It's been two days and the renegade I wanted is out of the shop. West Hills- if you would call me like you said you would I would probably go test drive it. Two of you took down my number for it. I am just chilling at home lol. I was ready to put down the down payment of up to half the vehicle and they acted like I was an 18 year old coming in to test drive a challenger lol
Overall experience was not great.