HORRIBLE customer service. They dropped my cake ta...

HORRIBLE customer service. They dropped my cake tasting appointment today.

I booked a cake tasting appointment at Hoffman's TWO months ago for a wedding. The appointment was confirmed via numerous email and phone confirmations and they told me in email that there would be a $30 cake tasting fee. After no mention that I needed to pay it prior to the actual appointment, I received a phone call yesterday that they needed me to pay the cake tasting fee immediately, because a customer standing in front of them wanted my slot. I wasn't able to make the payment right then and told them that I would call them back later, but that I was definitely going to pay. The wedding is being planned for an out-of-town couple that would only be in town one weekend to do all their food tastings, venue visits and cake tastings. So their schedule was carefully blocked off MONTHS in advance. I tried calling numerous times yesterday to pay the tasting fee, but no one picked up the phone. Then I sent them an email asking them to call me.

Linda from Hoffman's called me this morning and tried to work something out, but again, I was driving and unable to make any payments or look at my schedule. I called back later when I got to my desk and asked for Linda, but instead Angie, the girl from the previous day took my call. Angie was EXTREMELY rude and defensive. She said that she needed to drop my appointment because she had a paying customer in front of her. She curtly "apologized" blaming me for not calling back yesterday. Had I known I needed to pay two months ago, I would have happily done so.

Angie demonstrated poor customer service and for that, I will not be doing business with Hoffman's bakery.