Their customer service is very difficult to work w...

Their customer service is very difficult to work with.
My LG phone was sent to them for repairs due to a booting issue. However since the screen had a crack on it, they stated that my device was out of warranty and refused to repair it. I contacted LG about this, and they said that they would cover the cost for the repair of my issue but not the cracked screen. After getting in contact with this company again, they refused to fix my on the basis of that they "do not perform partial repairs".
Overall their customer service is quite difficult to deal with and this has not been a pleasant experience by any means.