Matthew Smith

Review of Ford of Clermont

The FORD product itself is good... this dealership...

The FORD product itself is good... this dealership, not impressed. I was due for my oil change on my 2018 Explorer. I called and found out I couldn't make an appointment for this service, it is walk-in only. Well, that is inconvenient; I work, have a small child, so waiting around is exactly what I want to do (sarcasm). I pick a random weekday afternoon to do my walk-in hoping it wont be too busy. There's a lot of confusion out on the service drive on what to do, where to park, leave the car running, bring the keys, etc. and no one giving directions or feedback. I walk in and Katie handled my service. She was friendly and all the other staff in the front was too and everyone must have asked me if I had been helped already. I was told about an hour and half wait. I proceed to the waiting room. It was small, dingy, coffee ring stains on the side table, etc. I didn't want to set my stuff down let alone sit in the chairs as everything seemed to have a black-gray film, mind as well as have been in the shop itself. The car was finished in less than the quoted time which was nice. They did fill my window washer fluid without me having to ask, so also a plus. But they didn't even run my car through the car wash? What dealer doesn't do that? My last dealership, before I moved, schedule my routine maintenance appointments and greeted me by name on the drive. Their waiting room large and immaculate with free food, drinks, massage chairs, working stations with USB ports and outlets, etc. not that I need all that but I didn't mind waiting while my car was being worked on. I may not buy a FORD again if this is where I have to go.