Marriott Corporate and Fairfield Inn by Marriott B...

Marriott Corporate and Fairfield Inn by Marriott Boston Dedham think I should be happy to receive 40K points for such experience. They say with 40K points, I can stay 2 nights in this hotel. They also mentioned that I would have costed me $518 dollars to purchase those points. Here is my experience on Fairfield Inn by Marriott Boston Dedham. I am not sure if a hotel in this condition should be in operations nor charge any customers. What would you have done? I couldn't move to other hotels as hotels in Boston region was full due to graduations..

1. Room type I had purchase was not available even thought I had the reservation for 2 months.
2. Even the smaller room we were put in wasn t ready at the time as we checked in.
3. When we finally went into the room, there was a spider hanging over the bed.
4. On the same day, I saw a centipede come out from the crack of the tile in the bathroom and wondered around, when I screamed it went back into the crack. Without knowing what to do(didn t want it to come out again), I caulked the crack with toothpaste! When I told the front desk, they told me it was only centipede which is not harmful to humans.. No other room available.
5. This roller bed isn't a bed. Imagine the spring box from the mattress store, that was it. I had to request 5 blankets so my kid can even lay down. I had told the front desk, they said they know it is bad but hotel leadership doesn t do anything. They don t even know such bad condition thing exist as roller bed. One of hotel worker even said she hurt her back sleeping on one of those roller beds. 6. Front desk employees work as delivering towels, sheets, checking if the rooms are ready Any requests to front desk had to be repeated at least 3 times as communication is not happening. (roller bed to move to different room next night, didn t happen, sheet were missing in the room for sofa bed, didn t come until I went to front desk to get it)

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