I got 355 metal chop saw from machine mart about 2...

I got 355 metal chop saw from machine mart about 20 years ago great saw cuts metal with ease it has done a great job over the years. Ordered a replacement on a next day delivery unfortunately it has turned up and they are not good with communication UPS who are delivering for them are a nightmare as they just say the delivery is on its way and the nothing comes get that most days. I have ask evolution for a refund they have said not until we received the good back which I have no control over think that is pretty wrong. Same I really liked the company until now.