Brenda Tangy

Review of Philips Singapore Pte Ltd.

I sent my HD9240/90 airfryer for repair on 3 Octob...

I sent my HD9240/90 airfryer for repair on 3 October 2016 and finally on 28 October 2016, the repaired airfryer is ready to be sent to my place. It was supposed to be delivered between 2pm to 5pm, and I have waited patiently for 3 hours and during this time, no one bothers to give me an update on the delivery. Finally, tired of waiting at 5.09pm, I gave Philips service center a call and the staff said she will check up on the delivery guy. Miraculously at 5.49pm, the delivery man arrives with my airfryer. And the most unbelievable thing happened! The airfryer comes without the basket! I have to call the service centre to ask for the missing basket! And they told me they would escalate my 'request'! I mean, this firstly is not a request and why is that the repair center does not have the diligence and sensibility to ensure that the product is complete before sending out to customer? I am totally disappointed that such a big company can have such lapses in service?? I am already very disappointed in the product itself since the airfryer fails to work after using it for less than 10 times!! And with these lapses in service, I am totally convinced that Philips is just patronizing his customers with defective products!