stapatt sankosik

Review of Taal Vista Hotel

Only stayed 1 night on 6th Sep to attend wedding r...

Only stayed 1 night on 6th Sep to attend wedding reception off location. Brought our parents along so they can spend the night here too. Upon checked in, the hotel got my card to swipe which is normal procedure. Mum and dad had dinner in the hotel while we were at wedding reception. They were refused to have their dinner charge to the room and were told to pay there and then. This really bother us since we brought them along to treat them. The hotel already have my credit card details, so!!. This is the first time I have encountered this where hotel refused to have expenses on their premise charge to guest room. For this type of hotel to operate their business this way, it is poor and definitely do not have customer enjoyment and experience in their best interest. This will be the only time we are here. One bad experience is enough. Never again.