Span Erwin

Review of Enterprise-RDU Airport

My experience was overall a very good one, however...

My experience was overall a very good one, however the start was a little shakey. I always rent with enterprise in my local area. I made my reservation online and all seemed good. We flew into Raleigh/Durham airport and caught the shuttle to Enterprise. The process for my reservation was started and I had indicated that my payment would be with a debit visa. I was then told that I needed to have a return flight locator since I was using a debit card. I explained that we are non revenue travelers and I had not listed a return date yet. I was then told that if I didn't have a return flight that I could not rent the vehicle. I stated that this was not listed in the information when I reserved the vehicle. The representative offered no help. It was after 7pm, my husband is disabled and I could not get to another rental agency. I had to sit and try to get service on my phone to list for a return flight. It took some time and the representative seemed uncaring even as he watched me struggle. I finally got everything together, returned to the desk, thankfully to a different representative who was polite and understanding. He got us on our way very quickly and everything else went smoothly, even when I called in to extend my rental time.