The room was booked by business partner in Macau. ...

The room was booked by business partner in Macau. I forgot to tell them I needed a smoking room so I asked the Macau business partner to change it. Hotel staff said it cannot be done. So upon check-in, I asked for a smoking room and it was arranged instantly. Why the fuss then? No shaving kit in the room. In the morning, I asked for one and the staff said it would be delivered in 15 minutes. I waited for 20 minutes and called again. After another 5 minutes, it was delivered but the staff spoke mainland Chinese to me. Anyway, this made me late for a morning appointment. At 9:45 AM, we checked out. One of us left an identity document and it was discovered at around 12:30 noon. We headed back to the hotel and the staff returned it to us. Why not the hotel staff called our business partner in Macau to collect it? Why the hotel staff not calling us to collect it? What was the purpose of leaving our telephone numbers and email addresses when we checked in? This was not the normal service standard one could expect from Sheraton. Perhaps all the hotels in Macau are to serve mainland Chinese who would gamble and spend a lot of money and not people from other places of the world for business.