Reason why I'm giving it a poor rating. The room I...

Reason why I'm giving it a poor rating. The room I was staying in on December 31 2020 on the 10th floor room 1011 the HVAC system wasn't working, did not provide for heat or AC. Slept with the congestion all night. There are no ice machine's on each floor. Then the Hyatt charges there customer's their credit card a $50.00 hold during check out, Hyatt replies you will be refunded back in 5 day's. Why wasn't this brought up to customer's while making reservations here at this Hyatt. This Hyatt is in dire need of restoration & major upgrades to their hotel. This is not a 4 star hotel at all, just saying!