Leonard

Review of Toyota of Alvin

Dishonest sale persons, lame "making customer wait...

Dishonest sale persons, lame "making customer wait" and "baiting and switching" sales tricks. We were planning to buy a Prius 2018. After filling out some info online, the sales manager Jeremy Smith emailed us and guaranteed a discount. Because their dealership is a bit far, so we actually confirmed several times before going so we won't waste ours and THEIR time and what we hear from Jeremy is "Absolute". It took us one hour to reach there. But we were told that not only the discount didn't exist but also the car didn't exist - they didn't have the car in the inventory. We wanted to talk to Jeremy for an explanation but the sales rep Justin was impolite and kept saying Jeremy was out of office. When we tried to texted Jeremy and he even BLOCKED our phone number. At the end, our 2.5 hour valuable time and good mood were ruined by a bunch of liars. Just a suggestion to the owner: some of your salesmen really need some training, otherwise their unprofessionalism and lack of integrity will blow away the potential customers.