J

Joey Pore

4 years ago

Beautiful location. Mediocre service. Good food. S...

Beautiful location. Mediocre service. Good food. Skip the drinks.

Long story short, this is a beautiful property with not so great staff. Lots of issues at checkin and was almost duped by the manager saying he was upgrading me, but didn't find out until the end of the conversation that he was charging me for it!! (I'm a top tier Hyatt member / had a amex FHR booking so should have been implied it was free). When I called him out on it, he said "oh, but it's normally a $100 upgrade." Complete BS! The room is normally $50 more than a standard room.

Cocktails in the bar and restaurant are ridiculously overpriced because they use bottom shelf liquor!! We're talking not even good domestic brands but what other bars use as well.

Wines aren't much better at all. Everything under $12 on the menu isn't worth $8 at a liquor store for the whole bottle.

Used to love this place, but it's just not what it used to be. Needs to change management and stop calling itself a luxury resort.

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