Gareth Mackay

Review of Adorama

Updated Review 8/4/17

Updated Review 8/4/17
After the hiccups outlined further down in this review, Leah, one of Adorama's services managers, did a great job of hunting down the problem and getting me the camera by the originally agreed upon time, jumping through a number of hoops to do so!

Everything arrived as expected and mint condition and I have no complaints.

I cannot give them a 5-star review given the problems initially encountered, but am happy to jump them up to 4-stars given the pricing and the quality. I'll also shop from them again.
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Great online ordering process and pricing, poor execution. I'm in the midst of ordering a 1DX-M2 (an expensive piece of equipment) and additional components from Adorama as I type; while the ordering process was simple, and pricing very competitive, they seem to have issues with their delivery shop. I placed the order this past Sunday and leveraged their "expedited 1-3 day business day delivery", so I expected to have the the package in hand by Thursday (tomorrow) at the latest.

The order processed and associated confirmation (both from Adorama and UPS) indicated a Thursday delivery time frame after the product shipped Monday evening. Checking in on the delivery Tuesday morning, I noticed that UPS returned the package to Adorama due to issues with "hazardous materials irregularities". This triggered an "It's Been Delivered!" email to me, which, while technically true, it wasn't delivered to me, but rather back to Adorama. I then called Adorama that same morning and reached their offshore Care center in the Philippines. The representative was very nice and said she would ensure the camera was reshipped to me so that it reached me by the originally promised Thursday date. Further, she said she'd email me when the package was shipped. Great.

Tuesday evening, no email from the Care department, but I received a notification that the camera was being shipped Next Day and would reach me today, Wednesday. Great, everything is still on track. I go back into the UPS tracking system later that evening and guess what I see? Yep, the camera is being sent back to Adorama a second time for the very same reason. Two attempts, two issues.

Accordingly, I called back and spent the last 30 minutes on the phone with the offshore folks again as there is no one in NY to assist (after also sending an email last night). I'm now waiting for a supervisor from NY to call me help me through the process, but its pretty disappointing that an order of this size (and basic in nature...it's just a camera package) is encountering so many issues and I'm the one that has to follow up at each step of the process to make sure everything is working correctly.

I'm willing to revise the rating pending a call from NY, but at this point, my first major purchase with Adorama is not going well.