I have heard excellent things regarding Smith Thom...

I have heard excellent things regarding Smith Thompson Home Security through family referrals, which is why I gave them a call for a quote. I have experienced first hand why this company s reviews are raving. Our technician, James, went above and beyond to ensure our equipment was functioning adequately. James was all done when the equipment started malfunctioning. Instead of coming back the next day, as the time was late, he stayed another hour trying to fix it. He was persistent on immaculately installing the system and ensured every minuscule issue was addressed. Please give him some sort of incentive as I would be requesting him when I upgrade our plan. Thank you for having such caring technicians. He addressed and fully explained all our concerns.