K

If I could give 0 stars I would. I purchased two t...

If I could give 0 stars I would. I purchased two tickets on the website for my 5 year old and I. This was a vacation we had planned around going to this "awesome" waterpark. Drove 2 hours to get to the park just to find that none of the kid areas were open, the lazy river was closed, one of the slides that my little could go on was closed and the adult area closed (not a big deal, this trip was for my daughter). The only attractions that were open were the wave pool and some slides, 2 of which my daughter was able to go on. We still had to pay an extra $10.00 for a tube rental for these slides. Someone pooped in the wave pool and the staff did not check it thoroughly enough so after they said it was safe to get back in, we waited and sure enough someone found more poop in the pool. At this point we just left. I mentioned to a member of the staff on the way out that they should note on the site which attractions are down and she told me "You should have just went to the one in Lehi" (which is an amusement park, not a waterpark) At this point I was beyond frustrated at their lack of customer service skills, communication about the park, and ability to make sure a pool is safe after there has been poop in it before letting people back into the pool. I sent an email voicing my concerns and am still waiting to hear back from upper management. I would appreciate a refund at the very least and would not be attending this park again. Please train your people better and make customers aware of the issues with the park.

Comments:

No comments