When my friend told me he was looking for a used c...

When my friend told me he was looking for a used car I immediately recommended Joyce Honda. My family has bought 4 cars from this dealer and we have always had a great experience. Darwin the sales guy showed us the cars that we wanted to see and explained the many features. He was very patient and knowledgeable. Considering that my friend was going to pay the car call cash he wanted room to negotiate. Like everyone on the market he wanted a good deal Darwin informed us that we had to speak with Luis the Sales Manager. Luis came over and in a very rude, demeaning way, stated that there was no room for negotiation. Even if we were paying cash. Wanted to leave my friend's contact number. But he immediately stated, you can call us if you change your mind about purchasing the car . At this time, my friend and I immediately left. I was very disappointed that this dealership had forgotten about its customer service. I felt embarrassed that I even recommended this car dealer to my friend.