Shameful. This is a full-fledged scam. You pay, th...

Shameful. This is a full-fledged scam. You pay, they charge you a reservation that later in many cases it has been seen that the rental company has no record and you have to pay it again.

Best of all, I need to cancel a reservation for personal reasons and absolutely no one, through any contact channel of those who offer answers despite insisting days. Right now I have 22 in limbo (rather in the pockets of the CEO, who must be laughing at customers somewhere) and a reserved car that is impossible for me to hire.

Customer service at the height of any sign.
I will give a few days of courtesy, if the situation remains the same, legal action must be taken.

I edit: after a couple of months, I see that I receive a refund of what I had lost when booking with them. Still zero attention.