My son has forgotten his snowboard from the school...

My son has forgotten his snowboard from the school trip he had the other day and when I called to see if the board was still there the lady that answered the phone wasn't very helpful and told me that someone will go and take a look tomorrow. I haven't herd from her next day so I had to call twice next day with no results. When I called back later in the day Dominic from Guest Relations has answered the phone who was very helpful and went himself to check if my son's board was there. Dominic was able to find the board and told me I could come and pick it up.
Thank you so much Dominic.