The resort itself was wonderful. Our room was very...

The resort itself was wonderful. Our room was very spacey, yet you can tell it could use some re-painting or updates (water leaking from the shower tub, etc) but we were mostly outside so that didn't bother us much. There's a lot to do within the boundary of the resort with the kids including pools, beach, activities, restaurants, garden, etc. Staff were very nice and was always willing to assist with the requests. Location is great- about 3 minute drive away from the Sea World, 40 minutes from Legoland and the Safari Park.

My only complain is in regards to their room service including the cleaning crew:

1. We requested a microwave when we made the reservation and it was confirmed. We confirmed it again when we checked-in. We went to the room and there was no microwave. We called the concierge who said we were on the "waiting list" and we should be getting it the next day when others check out. Nothing. No update for the rest of our stay. We traveled with an infant so we needed the microwave. We had brought our own electric kettle as back up so we were okay but had we not had it, we would have been screwed big time. Luckily they provided the infant crib as we requested.

2. There was no toilet paper when we checked in. We called the concierge who apologized and said they will send someone right over. No one came by and we had to make another call and wait again before we could use the bathroom.

3. The safe box was either broke or wasn't working. We told the concierge as we were heading out on day 2 and was told they will fix it. It was never fixed nor never followed up on.

4. There's three trash bins in the room (two in the room and one in the bathroom). The cleaning crew somehow managed to empty only two out of three bins every single day. The one they never emptied out was placed right next to the one they have been emptying out so I don't know what the deal is.

5. One day they took the tip and cleaned two trash bins (but didn't clean out the one right next to it, hmm) but didn't make our beds or restocked the towels. Another call to the concierge and another wait.

5. The floor is very.very.dirty. Make sure to never let your little ones crawl on the floor and make sure to have the bigger kids wear their socks or shoes. Dirty. We made a mistake of letting our older kid run around barefoot and when she hopped on the bed....it wasn't pretty. The sheets will instantly turn black.