I had really high hopes for this resort, but was e...

I had really high hopes for this resort, but was extremely let down. Where do I begin? Well first of all it took 25 minutes just to check in as the front desk appeared to be short staffed, which I understand that happens but during a Pandemic masks should be required in those common areas and half the people coming through the door weren't wearing one. They also were not social distancing. Can't control everyone I know, but a staff member should have kept it more orderly and ensured guests were taking the right precautions.

Then the room - extremely small for the price, the phones didn't work properly half the time, found some hair in the shower (gross!), oh and no room service past 7pm? What kind of resort that advertises that they offer room service stops serving food at 7pm AND no breakfast was even available for room service. Very dissapointing. Then we tried to make a reservation at the on site restaurant, no one picked up the phones there till right before they opened, and then we were told they were all booked for night. Great. Then the pools... we didn't notice any staff ensuring the tables and chairs were cleaned, DURING A PANDEMIC. Just unacceptable Hilton. Then when we were in the pool, here comes a cigarette floating by. Just nasty. Expected alot more. Will not be returning.