Terrible customer service, I called to ask if we c...

Terrible customer service, I called to ask if we can keep our ceremony to be outside the Tower of the Americas but that if it did rain, if we can re-locate the day of the ceremony to a chapel and the lady just cut me off saying I've already dealt with you wife all morning about this and you all have already made the change to the chapel and now that you have made the change to the chapel there is nothing to talk about