Let me start by saying Danielle and her management...

Let me start by saying Danielle and her management are great service coordinators. Danielle went out of her way to give me great experience. The vehicle service itself not so great. Let me outline all that has went wrong:

1. They broke my vent air freshener off and threw it in a console, and turned the one on that was off, the only they would reach this vent is if they were reaching across the drivers seat into the glove box.

2. They broke my expensive windshield wiper blade off, and replaced it with a cheap stock one. Danielle did not bring me my car, so she didn t get to tell me about it. She did however offer to make them match or reimburse me if I purchased the one they broke.

3. They washed my truck which is only hand washed in 23 degree weather. When I picked it it was covered in ice and frozen soap. My mirrors automatically tilt when in reverse, ice was built up and I could here the motors grinding trying to move. I don t think it did damage but you never know with vehicle motors and actuators as to how strong the plastic gears are.

4. Taking my truck through the car wash, mind you it has 13,000 miles, water was pushed into the fender flares, and the water froze expanding causing two of them to separate from the vehicle. Plus on a side note as a corrosion engineer, detergents that are specially made for the cold don t dissolve or emulsify in under 40 degree weather, the soap sticks to any metal surface increasing corrosion by 150 percent.

5. This is the worst of the worse, took my son to a Hawks game in Atlanta, and while pulling into Georgia my truck started smoking, opened the hood and oil was everywhere, the service person didn t secure the oil fill cap and the cap blew off, had to buy a new cap and 7 quarts of oil.

Bottom line their customer service reps are great, the service department not so great. So I will pay to get my fender flares repaired, and take my truck elsewhere for service. I suggest if you care about your vehicle (and let s face it we don t spend 45k on trucks not to care) I suggest you service your vehicle elsewhere.