I wish i could rate them a zero! We had a patient ...

I wish i could rate them a zero! We had a patient get dropped off at 1245 today and then picked back up at 5:52 when we called for a return ride at 2:30. We called 5x and got 5different pickup times. The patient was a 75 year old diabetic in a wheelchair! Our induce closed at 4:30 and they were told that - still didn't care. The poor patient was so distraught. You have to do better!