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Marina Boczkowska

4 years ago

Lack of any work organization, proper procedures a...

Lack of any work organization, proper procedures and complete lists of documents! The employee did not want to provide information about the payment details, thus forcing them to come again. Talking with customers is reluctant, if you don't ask - you won't get the most important information! Not to mention that they kept people 40 minutes in the cold on the street, despite the fact that it was not crowded. At a request to call the manager - turn around and close the door in your face.
Before me another (I hope last!) Visit to the Consulate, if there are any problems again I will write a complaint to the Manager.
The embassy and consulate abroad are here to support and help their countrymen, and I see only rudeness, insolence and lack of seriousness !!

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