Experience was very unprofessional. I was told the...

Experience was very unprofessional. I was told the insurance approval request was sent to them the day following the xrays, and it would take approximately 4 weeks before they insurance would let them know if my child is approved or disapproved for braces. After not hearing from them after the 5th week I called, once again I was told the information was sent off on the day after my appointment. I finally called the insurance company to inquire, and was told they had received the approval request, however it was post marked 3 weeks after my appointment date. Basically I was lied to by smile crafters staff, not once, but twice but three times concerning getting braces for my child. So dam frustrating!