Brought in our 2007 Fit for a service evaluation.(...

Brought in our 2007 Fit for a service evaluation.(Front end suspension was knocking)
Paid $150 (non-refundable fee) to diagnose the problem; service gal says one of her 'most reliable' service techs is looking at our vehicle .

After sitting in the lounge for FIVE f******* hours, and being told it's almost diagnosed, the gal finally tells me; "we have found the problem - we will need to tear down the front end suspension complete,
cost to repair is $ 2350.00, and will take approximately 10 -12 shop hours .

I declined this nonsense and searched for a SECOND OPINION from another shop. I went to an independent shop in San Francisco. I had this independent shop owner look into my front end
issue. It wasn't easy. My wait time at this shop and fix-it time altogether came to 4 hours ..
BUT- The guy IS HONEST, AND he actually found the root cause of the noise on the front end suspension. The repair came to ---------- $ 134.00

I took my paperwork back to honda serramoonty, and showed the service manager what my 150 dollar diagnosis for a potential 2300 dollar repair snow-job from an INEXPERIENCED TECH was about to do to me. Great Fkn' work. A55wads. Real nice ..

I asked the service manager for a refund for an incorrect diagnosis. I ended up getting a 'store credit' at this dealership. I used the credit for a spare key-- which I received one full key and one valet key.
Basically, I just spent FIVE to SIX HOURS being jerked off and being forced to spend my hard earned money at their shop for the computer-chip keys .

Looking forward to purchasing one, or possibly two Hondas within the next 16 months.
NOT at serramoonty hoonda .
We're going to VICTORY HONDA first, then Anderson. And also San Francisco. Last stop will be
El Cerrito Honda ..

Don't waste your valuable time here. They do not understand quality customer service .
AND, the techs here are lame compared to the techs at El Cerrito, San Francisco, and Anderson.
I personally know two El Cerrito employees who reverse commute to that dealership from the dc-south city area, and they tell me to stop in anytime ...

Google put all the /br/br's into this review.