I have had nothing but problems with this dealersh...

I have had nothing but problems with this dealership since purchasing my car. I purchased a certified pre owned car

Problem 1- 4 months after I purchased the car the rear tires were destroyed by a bad wheel alignment. Dealer wouldn t fix alignment or help with tire problem. Tire quote was $500 more than my local tire shop for the same tires.

Problem 2 2-3 months after purchasing the car I noticed water was getting into the trunk when it rained or when driving in wet conditions. Dealer claimed main trunk hinge was bent and that I would have to take the car to an autobody shop to have fixed. Again they refused to fix the problem

Problem 3 In the fall for the first year there was a grinding/vibration with the right front suspension. Everyone including my wife and friends would ask me about the noise and vibration. I took the car to Tri Star again. Charged two labour for a road test and was told it was the winter tires. The noise was also there with the summer tires!! (dealer was aware problem existed with summer tires) Two months later took back for the same issue, two more hours of labour charged, no fix. Problem still exists

Problem 4 Second set of rear tires wore off vehicle. Dealer looked at problem said the car has a negative chamber setting to improve handling and this is normal for the make and model. Tires less than 40,000 kms.

Problem 5 Battery sensor failed. Destroyed battery. Car sat for a week until I called to see how things were coming with car. They had no ideal what was wrong with the car and they would have to look into the situation and get back to me. Called me back and blamed delay on the length of time it takes to get Mercedes parts( Mercedes dealer??)
I received a bill for $941 to fix the problem. I asked why this was not covered by warranty and was told sensors were not covered. When I got home few days later I reviewed my ELW warranty only to find out that sensors were covered. I called dealer again I was told they would look into and get back to me. The response was yes indeed the sensor was covered under warranty however they could only reimburse $300 of the bill because it was to late for them to put the claim through warranty( why their mistake is my responsibility is beyond me) This is still not rectified

I was warned by a friend that the service at this dealership was very poor shortly after my purchase. He and his family have had several problems with the service department over the years. I decided that maybe this was a few isolated events and discounted the comments. Oh how I was wrong.