Edward Miller

Review of MINI of Fairfield County

I would give this place no stars if I could. This ...

I would give this place no stars if I could. This place is terrible... One of the secretaries, Leann, thinks that she can treat customers as second class citizens. "I'm trying to get an appointment to replace a high pressure fuel pump that is still under warranty, my local mechanic said the code for it comes up." Her response when I asked if my wife could receive a loaner, I would have to wait 7-10 days for one, and that was only going to be after they determined it was in fact the high pressure fuel pump. Did I mention it's under warranty? Eventually, after complaining to corporate, it got fixed, but now my wife is having issues when it accelerates (mind you we brought it in because this was the issue). This was suppose to be a follow-up to their service after they messaged us about how everything was. I spoke with Stephen, the service manager, who told me there would be no charge since we just got the car serviced there. When my wife brought it down there (it's about a 45 minute ride), they inform her there is no way to avoid a $200+ diagnostic fee. This after I was told there would be no fee. I don't know what kind of establishment this is, but trust me when I say that corporate will get another call, and I will never buy another Mini, not from this place at least... Did I mention it is still under warranty?