Terrible service and experience with this company....

Terrible service and experience with this company... I sent in my phone for repairs a bit over 2 months ago because I was unable to hear anything throughout phone calls and paid for the repair fees, the same issue started occurring again. I called in and was informed that repairs would be a minimum of $130, the person I spoke to was very rude, saw my case as hopeless and asked to why I even bother calling. I emailed my local phone repair shop and they contacted to me and gave me a solution that was easily done through a FREE app... Basically paid this futuretel for something that was not fixed, Local phone repair shop workers have better knowledge and are more friendlier than people in this company. Will not be using them ever again.