Every time I go in there s a problem with my servi...

Every time I go in there s a problem with my service. I once waited an hour and a half with a friend (she was taken back) and when I went and asked where my hair stylist was; they claimed I never signed in.
A second time I made the appointment and called the day before my appointment to confirm that i was scheduled and such. They claimed I never made the appointment. But I had made an appointment for my friend at the same time and they had hers. The manager had to then scramble and find someone last minute to get me someone who specializes in ethnic hair.
The experience with the woman who did my hair was not great. While she got my hair trimmed in my desired style, spent asking if I was sure and suggesting other things throughout the whole haircut/was/etc.
But their one saving grace was a lovely waxer there. She made my first Brazilian into a relaxing and fun experience. I really wish I remembered her name. But she was funny, sweet, and made great conversation throughout the whole process. And the results were great! The only reason I would go back is for the lovely waxer.