Kaleigh Warren

Review of Ian's Pizza on State

My absolute favorite pizza and number one choice o...

My absolute favorite pizza and number one choice of restaurant when we are in town. Over the years, we have had multiple instances where we have been overlooked (other people take our pizza, leaving us to wait double if not triple the time for our food). After following up with Ian's regarding this issue, they gave us two gift cards which was great customer service! Today, we visited and associates didn't seem very attentive or responsive to our requests...they also forgot one of my husband's slices. I think if there was a better process in place to ensure customers are receiving only their food and in a timely manner, these issues could be avoided.