Amit Patel

Review of Bilinski Sausage Co.

My review isn't of the facility/location in Cohoes...

My review isn't of the facility/location in Cohoes, NY but of the great customer service and product of Bilinski's which I have been eating for several years. I recently purchased some sausages that spoiled prematurely. I wrote to the company and within 1 hour had personal responses from their account management team as well as the CEO. They were genuinely interested in understanding the issue, gathering information for further investigation, and offered to provide manufacturer's coupons as remedy for my wasted money. It is a great product with equally great customer service.