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Victoria Smith

3 years ago

Received a bill for $20.80 which we promptly paid....

Received a bill for $20.80 which we promptly paid. The check cleared our account 7 days later on 5/27. End of June we received a past due bill so 7/9/20 we emailed all documentation and cleared check to the email address on the bill. We never received a reply and now they have sent the bill we paid to collections! I called today and they said they will research the payment but I have to call back in 4 to 6 weeks to find out the status! Ridiculous way to do business. Glad it wasn't more than $20 or it could affect our credit, even though it was paid.

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