Liz Anderson

Review of Shangri-La Hotels and Resorts ...

We had a nice stay, however, I do have some feedba...

We had a nice stay, however, I do have some feedback regarding signage. This was a bit misleading. It said for example 'this way for pool bar only', which we did not need and then we did not realise that we could have walked through to the beach on the other side. The beach had the 'closed' sign, but nowhere did it say that there was another one open. We had to then go to reception and ask and wait for someone to show us the beach area. Better signage could have avoided this.

There were not enough bottles of water in our room, considering the heat. Or enough towels. But we managed.

When we called in room dining we were directed towards the menu being 'on the television channel' but not told which channel. As such, we could not access the in room dining menu and so did not have dinner. Our channel '1' did not work and I can only assume that there was some reference to the menu on this channel as every other channel was a general TV channel.