Cris Matthews

Review of Evolution Power Tools

I ordered a refurbished Circular Saw directly from...

I ordered a refurbished Circular Saw directly from their own website. Looked like a good deal.

How wrong was I. They sent the completely wrong saw, amazingly enough it was a much cheaper model! Who could have guessed it!

I felt with their customer service team over the phone who were not very willing to help me. Whilst the item remains on their website I was told they don't have the stock to send me a replacement so my only option was to return for a refund in full. They had stock of the new ones but they were not willing to send me a new one to make up for their mistake.

So they arraigned collection with DPD for me.

Now, over 2 weeks later I am having to chase them for my refund. Lots of excuses, asked me for returns reference numbers that they never gave me etc... They arranged the collection so I can't see the tracking info etc...

So I feel ripped off by this company at this point. Why am I having to chase them for their mistake?

I would recommend you spend a little more on a well know brand with decent customer service. I don't really care how good their tools may or may not be, the service is shocking. Avoid.