Vutivi Ngobeni

Review of Fedhealth Medical Scheme

Fed health gives me mixed emotions. Sometimes. On ...

Fed health gives me mixed emotions. Sometimes. On the other hand they allow doctors who don't really care about patient's health, they care more about the money and how precious their equipment is. You pay 3000 odd Rands monthly but the contributions give you almost the same kind of service you'd normally get from public clinics or hospitals. Just the other day I went to life Brent Hurst hospital complaining about three things. I first spoke to a sister who opened a file for me. I listed all three things I went to see the GP about but when the GP came to see me (with the file) he only spoke of one thing until I reminded him of the other. I forgot to remind him of the third aspect and he forgot it too. It's like he is only counting the money he is getting from consultation fees while giving the most general solution to every situation.

Well let me focus on the positive note. Mbali the call center Agent on the other hand is like a whole company on her own. Great attitude with willingness to help. It's like she's working for a different organization all together. Unbelievable service she gives. I stay with Fedhealth because she reminds me that I cannot leave Fedhealth without clients because great people like her will suffer. She is able to make people like me feel important in this world filled with fake people who pretend to care when they actually don't. I will forever remember this lady's name. Her standard is just high up there.