I had a terrible experience with the flooring depa...

I had a terrible experience with the flooring department at the Evanston location.

I purchased a special order of hardwood floors for my new condo about 6 weeks ago. My plan was to get the floors done before moving in. I called the flooring department several times while I was waiting for my order to get an update or estimated day/time of delivery, but I never got a call back from the people in charge at the flooring department. Not even once in 3 weeks. So, I had to call the manager of the store to complain and to get an update. Luckily, the manager was very helpful that time and I was able to get me some assistance.

When the order finally arrived 4 weeks later, I got a call that morning that the driver was on his way to deliver it. Mind you, the reason why I was calling to get an update is because I was staying about 1.5 hours away with my sister. Well, I had to rush to the city the meet the driver 2 hours later. I feel bad that the driver had to wait, I was really trying to avoid that by asking the store with a day/time window of delivery.

You'd think that was the end of my frustration, right? No. Well, a week later when the contractor was able to begin installation, they realized there was something wrong with my order. The vendor sent 2 diff colors of floors, so the 5 weeks I had waited for this order to arrive and be installed were all wasted. On top of that, the flooring department at home depot, was trying to convince me that sometimes the floors have drastic shades of colors. Really?! Even the contractor was telling them that the order was wrong.

Needless to say, I cancelled my order and everything that came with it. Once again the flooring department took their sweet time to process it and also over a week later to come pick up the floors.

I had 25 boxes of flooring in my living room for over a week. I had to call AGAIN several times to have someone pick it up. Overall, it was a terrible experience, and I would not recommend anyone to use home depot at the Evanston location for any flooring needs.