the place is beautiful but the customer service wa...

the place is beautiful but the customer service was terrible from upper management. I had an issue where a bug was found in my bed. I wasn't sure if it was a bed bug because I never seen one so I picked it up in a napkin and googled images. It resembled a bed bug indeed but still I wasn't sure it was in fact that . the receptionist at the front desk moved me she was extremely helpful and understanding she was able to move us to a different room. We were told to speak to the manager in the morning for a refund. We spoke to the manager on duty she was very friendly and helpful but she wasn't able to refund the money because I booked through travelocity. I contacted Travelocity they informed me the property manager denied the request. It was annoying because the inconvenience of having to move rooms late at night but ir was understandable because after all we did still stay in a different room. I was very upset the manager didn't even contact or even apologize for the inconvenience so I contacted her via email expressing my frustration. She basically denies any accusation a bug was found when indeed there was one that I took in a napkin to the front desk and she also never apologizes. At this point I didn't even care about the money it would of been nice to at least have been given an apology.