Maureen Goemaere

Review of La-Z-Boy

I paid $5000 for couch, chair and ottoman in April...

I paid $5000 for couch, chair and ottoman in April 2014. Leather is peeling off of the arm of the couch after 13 months. Have gotten no where with lazy boy, and their warranty department Ultra Shield is even worse. They sent a tech out to see it, ordered the replacement arm and then decided that they were not going to fix it. I have been on the phone with 7 different people between warrant department and store level, sent emails, nothing is being done. I have emailed and texted pictures to all friends and family, DO NOT BUY LAZY BOY!!! They do not stand behind their product, and the customer service is AWFUL