Peter V

Review of WellsFargo Bank

The worst banking experience ever, I closed my acc...

The worst banking experience ever, I closed my account without even using it.
I opened a Wells Fargo Checking account and wanted to set up a direct deposit with my employer. In order to set up my direct deposit, I had to have my Account number & routing number which I don't have, to get that I need to open online banking, in order to get online banking I need a PIN and I have never received my PIN or checks. I called customer service they said I will receive my PIN in 7 days by Mail and recommended me to go to the local branch for faster service. I went to the branch to get my PIN, they asked me to wait for 45 minutes. I asked for a branch manager, Mario showed up and said that he can't help me, it's a standard process I need to wait. At that point, I've reached the boiling point and closed the account. Useless bank, useless staff and useless manager.
I opened a new account in Chase and was able to use it in under 10 minutes.