Emma McShane

Review of Del Vecchios

I ordered our pizza through Uber Eats, which we us...

I ordered our pizza through Uber Eats, which we use all the time. When the pizzas arrived, one of them was completely wrong. I called Del Vecchios to try and come up with some resolution and the person on the phone continued to argue with me that their order ticket said to remove all the toppings from a specialty pizza. Which first off, why? Why would I have ordered a just cheese and crust pizza for $6 more than I needed to pay? And second, the cheese and crust pizza was not what I ordered. Repeated attempts to explain to their manager that on my app it is saying something completely different, were dismissed. The manager kept saying, sorry that s what we have and it s not my problem. So now I have a pizza that was supposed to have garlic, tomato, basil and cheese, that is just cheese and crust. There was no customer service or even an attempt for customer recovery. It was such an unpleasant experience. Del Vecchio s has long held on in our house and hearts despite ultra long wait times because their pizza was great. But ultimately, great service can make up for bad food, but great food can never make up for bad service.