Jake Kopper

Review of Tarbox Toyota

UPDATE: Mark the service manager reached out direc...

UPDATE: Mark the service manager reached out directly and resolved the issue.

Service Review: I hate to have to write bad reviews on local businesses being a local business owner myself but the service department has continued to let me down. I have a tacoma I purchased new at Tarbox that has had a front end clanking noise since about 10k; I am now at almost 30k. I brought up the issue as soon as it started and have brought it up every service visit the truck as been in including take rides with techs on two separate occasions where they all heard the noise. I have 5 friends with the same exact truck (year, body style) none of which make the noise my truck continues to make. I get the feeling service just wants to push cars through because they are always really busy. It seems they don't really want to take the time to figure out what the cause of the problem is but just to the oil change and the easy stuff and move on. If your just looking to get your routine maintenance done service is fine but heads up for any unique issues because you may need to not work your day job so you can just bring your truck in over and over again.