Liz Olegov

Review of Der Europäische Hof-Hotel Euro...

Amazing, high quality hotel, excellent and beyond ...

Amazing, high quality hotel, excellent and beyond customer service and care, fantastic facilities and spa - not a single complaint!

Whether a romantic getaway, an extended relaxed stay, or a quick stop by, this is the only hotel I will ever come to in Heidelberg.

Aside from it s stunning interior and surroundings, the rooms are highly equipped, clean, spacious, and up to the standard of 5* luxury. Beds equipped remote controls, toilet and shower area (with two sinks) separate, featuring posh furniture and great windows. Room service always fast and excellent, providing me with a tea kettle and bags upon request. Restaurant has incredibly food, with knowledgeable waiters and excellent cooks. Breakfast buffet has literally everything, and if it doesn t, 99% of the time if you ask the staff will fulfill your dietary request.

The spa facility is great. Rooftop pool, saunas, and a terrace with outdoor shower. Amenities are all modern and clean, and the spa procedures are magnificent and definitely worth it. I had a facial and my specialist was not only competent, but left me with a plethora of information I still use today to care for my skin.

I cannot speak more highly of the staff and quality of customer service. Owners of the hotel are around and casually greet guests and engage in conversation, and every staff member was always making sure we not only had everything we needed, but even arrange for things they didn t have upon special request. They really go the extra mile here, this hotel is the epitome of a luxury, moneys-worth experience, one of the best stays we ve ever had!