The resort is priced a little higher. Unfortunatel...

The resort is priced a little higher. Unfortunately, this is just less noticeable on site. Lots of families with young children, high volume levels in many areas of the resort. However, there is almost always an "adults only" zone, which is quieter. Our actual room was not available due to overbooking and we had to sleep worse the first few nights in one category. Unfortunately very inappropriate in this price range. Unfortunately, there were only half-hearted compensations for this, e.g. a small price compensation and a meal voucher for a hotel restaurant of our choice. Unfortunately, the cleanliness in the entire resort left a lot to be desired. However, it was on a typical Thai level. But this also meant that at night large insects could get into the room under the door. Only the behavior of the employees can be traced back to the price category: All employees (including cleaning and gardening staff) were consistently competent, friendly and courteous and even greeted every guest as they passed. The huge pool area is very nice, as is the long, empty beach. And despite the many German holidaymakers, you hardly need to worry about berths. The breakfast selection is huge and the food very tasty.

Addendum: The move to the new room was very cumbersome; first we were chased out of the room with the information that our new room was ready. We would be picked up here at any moment. After waiting some time with luggage in the midday heat, we went to the reception. It wasn't even known which room was intended for us, despite being contacted by phone in the morning of the day. As a result of our inquiries, a free room was finally looked for and found after further waiting time. All while new guests arrived and were immediately assigned their rooms.
After a few days someone came up with the brilliant idea of repainting the door of our next-door room. With solvent-based spray paints. Since the doors in almost no room were completely sealed (we already had insects in the room several times) the vapors came into the room immediately and staying in it was impossible. Fortunately, our complaint stopped work. We decided not to offer to combat the smell of solvents with scented candles or the like.
I would definitely not recommend this hotel to others, and I am very disappointed with our vacation planned as cozy and relaxed.